National Housing Bank (NHB) has been established under the National Housing Bank Act, 1987 to
operate as a principal agency to promote housing finance institutions and to provide financial
and other support to such institutions.
NHB’s Grievance Redressal Mechanism is to provide a simple, speedy and cost effective mechanism
to the aggrieved parties of NHB/ customers of HFC. This in no way to substitute the existing judicial or quasi-judicial
forums available to the aggrieved person to get the grievance adjudicated or redressed.
The complainant, therefore, is at liberty to approach the available forum at any stage
i.e. even before resorting to the above mechanism, during the pendency of the complaint or when
the complainant is not satisfied with the outcome.
Grievance Registration & Information Database System (GRIDS) facilitates online registration
and tracking of complaint for the complainant.
GRIDS not only bring in transparency in our Grievance Redressal Mechanism, but also designed
for online updating of responses by NHB/ HFCs.
Complainant can make use of GRIDS by providing the required information like name, contact
details, application/ deposit/ account number etc. for registration and subsequent status tracking.